Terms & Conditions

HOW TO PLACE THE ORDER

Sales terms and conditions

1. Validity of sales terms and conditions

1.1 The sales terms and conditions apply for the rights and obligations arising from the purchase of goods from Mulieres OÜ by the customers (hereinafter the Customer).

1.2 In addition to the present terms and conditions, the legal relations arising from the purchase of goods of Mulieres OÜ are also subject to the valid legal acts of the Republic of Estonia.

1.3 Mulieres OÜ reserves the right to change the sales terms and conditions as well as the sales prices. The said changes will be reflected on the website Mulieres.eu.

2. Prices

2.1 All the prices on the website of Mulieres OÜ include VAT 24%.

2.2 The displayed discount percentages are rounded up to the nearest integer.

2.3 Registered users get a discount of -5%.

3. Placing the order

3.1 To order the products, select the desired items and add them to the cart. You can check the content of your cart when clicking on the shopping cart icon on the header of the website.

3.2 You can change the quantities of the products in the cart by using the +/- buttons.

3.3 Before checking out, please select the delivery method. Orders from EUR 49 and up are delivered to parcel machines within Estonia free of charge.

If the sum of the order becomes less than EUR 49 due to the use of registered customer discount and/or of a discount code, postal service fee will also be added to the sum of the order.

3.4 To check out, click on “Pay”. Enter your contact data, select the delivery and payment method. Select the delivery method.

3.5 To confirm the order, click on “Submit order”. You can pay for the order immediately with either a credit card or via a bank link. Order confirmation and a copy of the invoice will be sent to your e-mail address. Order history and invoices can be managed under “My account”.

3.6 The products will be posted after the receipt of the payment.

3.7 Using discount coupons

If you have a discount coupon, enter the code of the coupon in the respective field to activate the discount. Discount coupons cannot be used for purchasing gift cards.

3.8 Using gift cards

A gift card is valid as a means of payment within the sum indicated on the gift card. Gift cards can only be used in the e-shop of Mulieres.eu. A gift card expires on the date indicated on the card.

When using a gift card for purchasing goods, enter the code on the gift card in the respective field during the checkout procedure.

Each gift card can only be used once.

Gift cards cannot be exchanged for money and the outstanding sums will not be refunded. If the total sum of the purchase exceeds the value of the gift card, the difference will be paid with a payment card. One gift card can be used for one purchase.

No discounts can be applied for purchasing a gift card.

3.9. Payment options

Mulieres OÜ is the data controller responsible for personal data, and Mulieres OÜ transfers the necessary personal data for executing payments to the authorized processor Maksekeskus AS.

In the e-shop of Mulieres, you can securely pay via a bank link and with a credit card. Select the suitable payment method from among the following options:

Bank link

Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank and Pocopay

Latvia: Swedbank, SEB, Citadele and Luminor

Lithuania: Swedbank, SEB and Luminor

Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Säästonpankki and Handelsbanken

Credit card

Visa, Mastercard

4. Enactment of the sales agreement

4.1 After clicking on “Submit order”, the Customer is bound with the order placed and paying for it.

4.2 The sales agreement enters into force when the total sum of the order has reached the bank account of Mulieres OÜ.

4.3. Within 14 days since the receipt of the goods or since placing the order, provided that the goods have not reached the Customer yet, the Customer is entitled to inform Mulieres OÜ of their request of withdrawing from the agreement and requesting the refund of the full amount paid. The purchased goods cannot be returned if the ordered goods have been manufactured as a custom order and tailored for the personal preferences of the Customer. The returned goods may not be used and have to be in the original package. The direct costs related to the return of the goods will be borne by the Customer. The goods must be returned in 14 days since the submission of the application of withdrawal.

Delivery Estonia & Europe

5.1. After the sales agreement has entered into force (after the Customer pays the invoice), Mulieres OÜ will pack the order and hand it over to the logistics partner(s) of Mulieres OÜ for delivery.

5.2. If you chose the parcel machine service within Estonia, the order will be delivered to the parcel machine of your choice in 1 to 3 business days. Upon the arrival of the order to the designated parcel machine, a message will be sent to the mobile phone of the Customer, including the location of the parcel machine, the opening hours and the personal door code. By using the touchscreen of the parcel machine, enter the personal code – the door opens and you can get your parcel. The parcels are stored in the machine free of charge for 7 calendar days since the arrival of the first message to the Customer’s mobile phone. After that, the parcel will be returned to Mulieres OÜ.

5.3. If you used the international Itella Smartpost parcel machine service (only for Finnish customers), the order will be delivered to the parcel machine of your choice in Finland in 3 to 5 business days. Upon the arrival of the order to the designated parcel machine, a message will be sent to the mobile phone of the Customer, including the location of the parcel machine, the opening hours and the personal door code. By using the touchscreen of the parcel machine, enter the personal code – the door opens and you can get your parcel. The parcels are stored in the SmartPOST parcel machine free of charge for 7 calendar days since the arrival of the first message to the Customer’s mobile phone. After that, the parcel will be returned to Mulieres OÜ.

5.4. If you used the international Itella Smartpost post office service (only for Finnish customers), the order will be delivered to the post office of your choice in Finland in 5 to 7 business days. Upon the arrival of the order to its destination, a notice about the arrival of the parcel will be sent to the mailbox of the Customer. The parcel will be stored in the post office for 14 calendar days since its arrival to the post office. After that, the parcel will be returned to Mulieres OÜ.

5.5. The products, but not the product packages, which have become damaged during the transportation will be replaced for the customer. Should the replacement of the product be impossible, the customer will get a refund for the goods.

5.6. Mulieres OÜ is not responsible for any delays in the delivery of the goods, provided that the goods have been handed over to our logistics partner on time, however, the delay in the delivery may be due to circumstances that could not have been foreseen or affected by Mulieres OÜ.

6. Right of withdrawal

6.1 The goods purchased from the website of Mulieres are subject to a 14-day right of withdrawal since the receipt of the goods. If the Customer is not happy with the goods ordered from our e-shop, the goods can be returned to us.

6.2 To return the goods, submit an application of withdrawal by sending the application to mulieres@mulieres.eu. After the receipt of the application via e-mail, Mulieres OÜ will send the Customer a confirmation about the receipt of the application of withdrawal.

6.3 The purchased goods must be returned immediately but no later than in 14 days since the submission of the application of withdrawal.

6.4 For the right of withdrawal to be valid, the returned goods must be unused and the package of the product must be intact and undamaged.

6.5 The 14-day right of withdrawal will not be applied for the following goods:

1) the product is unfit for use due to health protection or hygienic reasons or it has been used or opened or the use (or non-use) of the product cannot be verified.

6.6 The costs related to the return of the goods will be borne by the Customer, except in cases when the reason for returning the goods is the non-compliance of the goods with the actual order or deficient goods.

6.7 Upon the return of the goods, the paid sum will be transferred back to the Customer at the first possible instance but no later than in 14 days since the submission of the application of withdrawal. Mulieres OÜ may refuse to make the repayment until the reception of the object of the agreement or until the Customer has submitted proof about returning the product, whichever is earliest.

7. Liability

Mulieres OÜ and the Customer are liable for damages caused to the other party due to the violations of the present terms and conditions in the cases and in the extent stipulated in the valid legal acts of the Republic of Estonia.

8. Force majeure

Mulieres OÜ is not responsible for any caused damages or any delays in the delivery of the goods, provided that the delay in the delivery was due to circumstances that could not have been foreseen or affected by Mulieres OÜ.

9. Protection and security of personal data

The information and personal data collected during the visits of our website and placing orders will be handled as confidential and it will not be disclosed to third parties. Encrypted data communication with the banks when paying for the purchases ensures the security of the personalised bank credentials of the Customer.

10. Procedure for submitting claims

10.1 Mulieres OÜ is liable if the products sold to the Customer do not comply with the terms and conditions of the agreement or are deficient. In the occurrence of the non-compliances or defects of the products, please submit your claims to mulieres@mulieres.eu.

10.2 The claim must include the following data:

1) name and contact data of the Customer;

2) date of the claim and order/invoice number;

3) defect of the product;

4) content of the claim against Mulieres OÜ;

5) in the event of damage, add photos of damaged products.

10.3 Mulieres OÜ will reply to the claim at least in 15 days since the receipt of the claim.

10.4 Mulieres OÜ is not liable for the defects caused by the Customer’s fault or the defects that are caused due to the improper storage or use of the products.

11. Processing personal data of the Customer

11.1. Mulieres OÜ processes the personal data of the Customer in accordance with the requirements stipulated in personal data protection laws. More detailed information about personal data processing is available here.LINK

11.2. The processed data includes the information collected from the Customer upon registration and/or upon completing the order (first name and surname, address, telephone number, e-mail address, content of the cart and purchase history).

11.3. Mulieres OÜ processes the personal data of Customers for completing orders (including sending messages related to the order), paying for products, delivering the products, compiling and forwarding offers and news.

12. Settlement of disputes

If the Customer has complaints against Mulieres OÜ, send an e-mail to the address mulieres@mulieres.eu or call: +372 60 49 838. If the Customer and Mulieres OÜ cannot solve the disagreement by reaching a mutual agreement, the Customer can turn to the Consumer Disputes Committee. It is in the competence of the Consumer Disputes Committee to solve the contractual disputes between the Customer and Mulieres OÜ. The committee reviews the complaint of the Customer free of charge. The Customer may turn to the EU consumer disputes platform.